The Phoenix, AZ office of Lewis Brisbois, a full-service AmLaw 100 firm, is actively seeking an IT Coordinator. The IT Coordinator is responsible for all IT support tasks, including troubleshooting hardware and software issues, and implementing comprehensive solutions.  The IT Coordinator also acts as a liaison between end-users and technical teams, providing excellent customer service while maintaining seamless IT operations.

We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental, vision, life insurance, 401k with employer contribution, as well as sick and vacation time. We also offer excellent opportunities for growth and advancement while working with a collaborate team. 

The following is intended to describe the general nature of the job. The list of essential duties is not exhaustive and other duties may be assigned in addition to those listed.

Essential Duties

• Configure, install, and deploy new or replacement technology assets including PCs, smartphones, tablets, printers, video conference systems, telephones, and specialized business equipment while ensuring optimal performance and security compliance.
• Provide support for diverse software and hardware environments, including multiple operating systems, enterprise applications, legal software platforms, and cloud-based solutions.
• Demonstrate excellent communication skills (written and verbal) to effectively collaborate with peers, IT team members, and firm-wide stakeholders, ensuring clear technical guidance and seamless project coordination.
• Work collaboratively with IT professionals, contributing to team success through knowledge sharing and active participation in cross-functional projects and initiatives.
• Provide basic training for end-users and communicate details that enhance organizational technical competency.
• Execute multiple concurrent objectives with minimal supervision while managing shifting priorities, tight deadlines, and competing demands in a fast-paced professional environment.
• Ensure adherence to firm IT policies, security protocols, and best practices while serving as a resource to help others understand and implement these guidelines effectively.
• Collaborate with System Administration teams on enterprise application tasks, system migrations, and infrastructure improvements.
• Provide backup support to Call Center operations as needed.
• Maintain detailed records of incidents, service requests, and resolutions using the firm's ITSM software, ensuring accurate reporting and knowledge base development.

Required Qualifications

• Minimum of 7 years of experience in technical support roles with demonstrated expertise in enterprise environments.
• Ability to independently manage help desk tickets, phone support, and email requests while maintaining high service quality standards.
• Comprehensive knowledge of Windows Operating Systems and enterprise applications.
• Excellent organizational abilities, customer service orientation, and communication skills (written and verbal) with experience serving diverse user populations.
• Advanced proficiency in Microsoft Office Suite and related productivity applications.
• Strong analytical and troubleshooting skills with the ability to synthesize complex technical information, identify root causes, and develop effective solutions.
• Ability to lift and maneuver computer equipment weighing up to 70 pounds safely.

Preferred Qualifications

• Basic knowledge of TCP/IP networking.
• Experience with iManage document management system.
• Experience with law firms and/or legal environments.
• Experience with Citrix environments.
• Bachelor's degree with substantial coursework in Information Systems or Computer Science; or equivalent professional experience demonstrating technical competency.
• Industry certifications such as CompTIA Network+, CompTIA A+, Microsoft Certified Professional, or similar credentials are a plus.

Lewis Brisbois is not accepting search firm submissions for this position.

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