The New York office of Lewis Brisbois, a full-service AmLaw 100 firm, is actively seeking an IT Coordinator. The IT Coordinator is responsible for all local IT support tasks, including troubleshooting hardware and software issues, and implementing comprehensive solutions. Additionally, this position provides IT support for users in our smaller offices in the Northeast region. If you have a proven track record in delivering exceptional technical support, along with strong communication and problem-solving skills, we encourage you to apply to be part of our team.
We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental, vision, life insurance, 401k with employer contribution, as well as sick and vacation time.
Essential Duties
- Configure and install new or replacement PCs, smart phones, printers, video conference units, telephones, and other technology tools.
- Ability to support various software and hardware environments, operating system environment(s), equipment platforms and legal support software.
- Administer one-on-one training.
- Perform troubleshooting steps to help resolve service incidents.
- Capability to work successfully with limited supervision in an environment of multiple projects and priorities.
- Collaborate with other IT professionals.
- Follow firm's IT guidelines; assist others in understanding and following guidelines as appropriate.
- Assist the System Administration team with tasks in various enterprise applications.
- Assist the Call Center team with overflow as needed.
Required Qualifications
- Candidates must have at least 5 years of experience in a legal and/or technical support role.
- Ability to manage tickets, phone and email requests with minimal supervision.
- Strong working knowledge of Windows Operating Systems and enterprise applications.
- Strong problem-solving abilities.
- Proven organizational, customer service, and communication skills (both written and verbal).
- Advanced knowledge of Microsoft Office Products.
Preferred Qualifications
- Basic knowledge of TCP/IP networking.
- Experience with NetDocuments document management system.
- Experience with law firms and/or legal environments.
- Experience with Citrix environments.
Education
- College degree is preferred with substantial coursework in information systems or equivalent experience.
- Certifications (CompTIA Network+, CompTIA A+, etc.) are a plus.
Lewis Brisbois is not accepting search firm submissions for this position.